Jet2 has announced the launch of new functionality in its mobile app, providing customers with more information from 72 hours before their departure. Passengers can now view live flight times, flight status, and updates, as well as details about meeting their in-resort Customer Helper, including visit times, locations, and the helper's name.
New Features and Expansion
The app update builds on last year's 'Live Transfer Status' feature, which made Jet2 the first UK tour operator to enable real-time coach transfer tracking to the departure airport. This functionality is already available for customers returning from the Balearics, Canaries, Mainland Spain, Morocco, Turkey, and Bulgaria, and is expanding to Greece, Cyprus, Malta, Faro, and Madeira this summer.
Customer Experience Focus
David Hills, Chief Customer Officer at Jet2, said: “We are always looking at how we can continually improve the experience for our customers and digital innovation is a critical part of that. We are very pleased to be launching this new app functionality, which makes travelling with Jet2 even easier and more convenient. By putting more real-time information in our customer’s hands, we are improving our industry-leading customer experience even further. This is part of our continued investment in delivering the very best customer service there is, and it is another example of how we are continuing to evolve our app and digital offering in response to what customers want from us.”
