A Coles employee in Caloundra has sparked outrage after reportedly hurling eggs at a customer during a heated exchange. The incident, caught on video, has gone viral, raising questions about retail worker conduct.
Costco customers are split over the retailer's strict receipt-checking policy, with some calling it an unnecessary hassle while others defend it as a theft deterrent.
A leading UK bank has alerted customers about a surge in sophisticated scams, urging vigilance to protect savings and personal data.
BT is increasing broadband prices for millions of customers – here's when the changes kick in and how to avoid paying extra.
A judge has rejected Sean 'Diddy' Combs' request to reduce his bail ahead of sentencing in his high-profile legal case. The music mogul faces serious charges, and the court's decision signals a tough road ahead.
Primark has introduced a significant update in its stores, sparking reactions from shoppers. Find out what's changed and how customers are responding.
BT has been ordered to compensate more than 11,000 customers after failing to provide adequate service levels. Find out if you're eligible for a refund.
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UK regulator Ofcom launches investigations into Sky and Virgin Media following a surge in customer complaints about service quality and billing issues.
ANZ, Bendigo Bank, Westpac, and Commonwealth Bank are issuing hefty refunds to customers after financial misconduct. Find out if you're eligible.
Budget airline Ryanair has issued an apology after a grieving widow was told her late husband needed to personally request a refund for his unused ticket.
Customers rave about Dunelm's unbeatable quality and affordable prices, saying it's their one-stop shop for home essentials.
A US visitor shares his astonishment at the UK's unexpectedly high standard of customer service, sparking a viral debate online.
A shopper was left furious after ordering a Shark cordless fan but receiving a completely different product. Read the full story of this online shopping mishap.
Tired of waiting on hold? Discover clever hacks to bypass long call centre queues and get your issue resolved quickly.
Santander customers have just five days to act on a critical banking update that could impact their accounts. Don’t miss the deadline – here’s what you need to know.
Uber introduces a transparent pricing system to address rider frustrations over unexpected fare hikes, promising clarity and fairness.
Walmart is deploying AI-powered 'super agents' to enhance customer service, streamline shopping, and personalise recommendations. Discover how this tech is changing retail.
A call centre employee shares insider tricks to defuse angry customers and keep complaints at bay – the phrases you never knew could save your sanity.
Walmart is deploying AI-powered 'super agents' to enhance customer service and streamline shopping, marking a major leap in retail innovation.
A recent survey reveals widespread dissatisfaction with UK banking hubs, as customers face ongoing problems accessing essential services.
A New York coffee shop owner faces backlash after a heated confrontation with a customer over unpaid bills and 'messy' artwork, sparking outrage online.
Luxury brand Louis Vuitton has suffered a data breach, potentially exposing customer information. Here’s how it happened and what affected shoppers should do.
A blunt note left by a Melbourne grocer warning customers about a frustrating shopping habit has ignited a heated online debate. Discover why this everyday action is causing such a stir.
A bride and groom faced wedding day disaster when their flight was cancelled, but United Airlines stepped in to ensure they made it to their Orlando ceremony on time.
Sky VIP has unveiled a fantastic new bonus for its loyal subscribers, offering exclusive perks and rewards. Find out how you can benefit from this latest update.
A convicted murderer shocked the court with an unusual request after being sentenced for the savage killing of a woman in her residence. The chilling details reveal the depths of his depravity.
A growing trend sees Gen Z employees avoiding greetings and casual chats in customer-facing roles, sparking debate over workplace etiquette and generational divides.
Holidaymakers face financial distress as Webjet's travel insurance fails to process refunds, leaving travellers out of pocket and frustrated.
A plane passenger's request for an allergy-free zone to prevent a life-threatening reaction has ignited fierce debate online. Discover the full story behind the viral outrage.