McDonald's scraps eco-friendly lids after customer complaints
McDonald's has reversed its eco-friendly coffee lid switch after less than a year due to safety complaints. The plastic lids are back temporarily. Read the full story.
Category : Search result: customer complaints
McDonald's axes 'awful' eco-friendly coffee lids
McDonald's has scrapped its moulded fibre coffee lids following a wave of customer complaints. The fast-food giant has temporarily reverted to plastic while it searches for a better sustainable alternative. Read the full update here.
Thames Water revenue surges 42% as complaints rise
Thames Water reports a 42% revenue surge driven by bill increases, while customer complaints jump 75%. Rescue talks with creditors continue to avoid collapse.
Dunkin' Donuts' Ice Policy Angers Customers
Dunkin' Donuts faces backlash over a leaked policy instructing staff not to fill certain iced drinks to the top, even when customers request less or no ice. Discover the full story.
BBC One Show Cancelled Without Warning - Viewers Outraged
Furious BBC One Show fans demand answers as Friday night episode disappears without warning, replaced by Sports Personality of the Year rerun in scheduling shake-up.
Worst UK Broadband & Mobile Providers Revealed in Ofcom Data
New Ofcom data reveals which UK telecom giants are drowning in customer complaints as broadband and mobile services fail to meet expectations. Discover the worst offenders and how they compare.
Vodafone has most mobile customer complaints - Ofcom
Ofcom reveals Vodafone received the most customer grievances among major mobile providers, while Tesco Mobile emerges as least complained-about operator.
Ofcom inundated after mobile network nightmare report
Broadcast regulator Ofcom received thousands of complaints following a Channel 4 News report detailing journalist Holly Williams' mobile service ordeal with Vodafone and Tesco Mobile, highlighting widespread consumer frustration with telecom providers.
Sainsbury's customers rebel against new checkout rules
Shoppers revolt against Sainsbury's mandatory self-service tills as supermarket giant faces backlash over tedious new scanning rules.
Bunches Florist Delivery Disaster: Valentine's Complaints Soar
Popular online florist Bunches faces customer fury as Valentine's Day deliveries fail and refund promises go unfulfilled. Exclusive investigation reveals mounting complaints.
Jellycat fans rage over returns policy change
Jellycat fans are expressing outrage after the luxury plush toy company quietly updated its returns policy, leaving collectors frustrated and threatening to boycott the brand.
Elite Credit Card Service Meltdown: Customers Abandoned
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Chili's Queso Dip Disappoints Customers
Popular chain restaurant Chili's faces criticism as customers declare their signature queso dip a major letdown, describing it as watery, bland, and falling short of expectations.
Japanese restaurant owner fights customer abuse in landmark case
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
Reality TV show faces record 91,890 Ofcom complaints
A single reality television episode has sparked unprecedented viewer outrage, generating nearly half of all complaints about the most controversial TV programme in half a decade according to broadcasting watchdog Ofcom.
Metro Bank IT glitch shows false negative balances
Thousands of Metro Bank customers face financial chaos after major system failure incorrectly shows negative balances and blocks access to funds in widespread banking glitch.
Virgin Media customers face sudden account closures
Thousands of Virgin Money customers report being locked out of accounts without warning, sparking financial chaos and urgent calls for regulatory action.
Shein delivery chaos as iMile parcels go missing across UK
Fast fashion giant Shein faces customer backlash as delivery partner iMile fails to deliver packages across Britain, leaving shoppers empty-handed and demanding refunds.
Royal Mail Fury: Dead Ladybirds and Ruined Wedding Suits
Outraged customers are demanding answers from Royal Mail after a catastrophic delivery failure left packages containing dead insects, mouldy food, and ruined wedding attire. The service has been branded an 'absolute disgrace'.
Water companies fined £500k for customer service failures
UK water regulators have slapped two major suppliers with hefty fines totalling over half a million pounds for severe customer service and complaints handling failures, impacting vulnerable households across England.
Bar Bambi Melbourne Torn Apart in Scathing Customer Reviews
Melbourne's Bar Bambi is under fire as furious customers flood review sites with complaints of appalling service, exorbitant prices, and a hostile atmosphere, branding it the 'worst bar experience' of their lives.
Home Bargains shoppers revolt over self-service tills
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
Kent Pub Bans ABBA From Jukebox After Customer Backlash
A Kent pub has removed ABBA's iconic hit 'Waterloo' from its digital jukebox following complaints from regulars. The decision has sparked a lively debate among locals and music fans online.
Emelia Fashion label accused of 'shambolic' order delays
Exclusive: Emelia, the UK fashion label beloved by influencers, faces a social media storm as furious customers report months-long delivery delays, incorrect orders, and a customer service blackout, sparking demands for a trading standards investigation.
Cracker Barrel backlash over new logo and simplified menu
Iconic US restaurant chain Cracker Barrel sparks customer fury with a controversial new logo and a simplified menu, as loyal patrons accuse the brand of abandoning its heritage.
Evri driver fakes 'struggling mum' note for failed delivery
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Aussies win massive fight against McDonald's over surcharge
Australian consumers have won a significant battle against fast-food giant McDonald's, forcing a major reversal on a controversial surcharge policy for its breakfast menu, in a campaign hailed as a 'huge win' for customer power.
London Cafe's Laptop Ban Ignites Remote Work Debate
A London cafe's ban on laptop users during peak hours ignites a fierce national conversation about the future of remote work etiquette, customer rights, and the survival of small businesses.
British Gas removes customer credit buffer, sparks fury
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
M&S issuing £15 vouchers to shoppers - claim yours now
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
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