EasyJet passenger stranded in France after mid-air allergy emergency
A passenger with a severe airborne nut allergy has criticised easyJet after he was left stranded in France and forced to spend over £3,000 to return home, despite obtaining full medical clearance following an emergency diversion. The incident occurred on a flight from Malaga to Belfast International Airport, which was diverted to Brest after the passenger fell ill mid-flight.
Emergency diversion and medical clearance
The passenger, who requested anonymity, received medical attention upon landing in Brest and was discharged. He then followed easyJet's guidance by securing a fitness-to-fly certificate from a local medical clinic, where a doctor confirmed he was "absolutely perfectly able to fly" with normal blood pressure and pulse. Additionally, he provided proof of carrying four unused EpiPens as a precaution.
Denied boarding despite compliance
After easyJet initially booked him on connecting flights via Gatwick, the passenger was stopped at the boarding gate for the Brest to Gatwick flight. He alleges the pilot refused to allow him on the aircraft, declining any conversation. "The pilot said, no, he is not getting onto my aircraft," the passenger recounted. This left him with no easyJet flights available for days, forcing him to arrange his own complex journey home via Paris, London, and Dublin.
Financial burden and airline response
The passenger expressed outrage at the over £3,000 expense, stating, "I think is outrageous." He also challenged easyJet's public statement that he had been "safely home on Sunday night," calling it "utter nonsense" as he did not arrive until the following day after multiple flights. easyJet later acknowledged a misunderstanding, with a spokesperson saying they had not initially been aware he was unable to travel on the alternative flight. The airline's customer support has since contacted him regarding reimbursement for his travel costs and to review his feedback.
Broader implications and passenger safety
The incident raises questions about airline protocols for passengers with medical conditions post-emergency. The passenger emphasised that he adhered to all requirements, yet was still denied boarding, potentially putting him at greater risk on longer alternative flights. He questioned, "If I had not had the funds available, what was I meant to do?" easyJet is now examining the case to address these concerns and ensure proper compensation.
