One of the most common travel nightmares is having your luggage go missing after a flight. Mishandled bags cost airlines around £4.2 billion annually, according to aviation technology firm SITA. If you find yourself staring at an empty conveyor belt, acting quickly is key.
Seven Steps to Take if Your Luggage Is Mishandled
Chris Harrington, managing director at travel transfer company hoppa, outlines what to do to maximise your chances of recovering your belongings or securing compensation.
1. Act Fast
“The faster and more informed your response, the better your chances of recovering your bag or getting updates,” says Harrington. Head straight to the airline’s service desk near baggage reclaim—delays can reduce the likelihood of locating your bag quickly.
2. Have Your Documents Ready
Keep your baggage tag and flight details handy. This helps staff begin tracking your suitcase immediately.
3. Describe Your Luggage in Detail
“Details matter. Think about colour, size, brand, and any distinguishing features like stickers or tags. Even better, show photos if you have them,” Harrington advises.
4. Get a Property Irregularity Report (PIR) Number
Once your case is documented, ask for a PIR number. This is “essential for tracking your luggage and for any future claims.”
5. Keep Receipts for Essentials
Some airlines provide an allowance for essentials like clothes and toiletries. “If they don’t, keep every receipt, as you may be able to claim those costs back later,” says Harrington.
6. Contact Your Insurance Company
Many policies cover delayed luggage after 12 to 24 hours. Check what evidence they require to ensure a smooth claim.
7. Follow Up and Claim Compensation if Needed
“You should be following up regularly,” Harrington advises. After 21 days, luggage is officially considered lost under international guidelines. At that stage, file a formal claim under the Montreal Convention, which sets airline liability. Passengers may be entitled to up to £1,300 in compensation with proper documentation. “You’ll need proof of your luggage and its contents. The more evidence, the stronger your claim.”
By taking these steps, you can improve your chances of recovering your bag or receiving fair compensation for your loss.
