Treasury Minister Sets April Deadline for National Insurance Document Processing
Treasury minister Dan Tomlinson has provided a significant update regarding the issuance of National Insurance documentation, confirming that HM Revenue and Customs (HMRC) expects to meet its service level agreements by the end of the current tax year. This announcement comes in response to parliamentary inquiries about processing delays for A1 certificates, which are essential for individuals working abroad while paying UK National Insurance contributions.
Importance of National Insurance Records
HMRC has emphasised the critical need for taxpayers to verify that their National Insurance records are accurate and up to date. These contributions directly impact state pension entitlements, with the full new state pension currently valued at £230.25 per week. To qualify for this amount, individuals generally need 35 years of National Insurance contributions, while a minimum of 10 years is required to receive any state pension.
The accumulation of correct contributions is therefore vital for future financial security in retirement.
Addressing A1 Certificate Delays
Labour MP Juliet Campbell raised concerns in a written parliamentary question to Chancellor Rachel Reeves regarding the service teams handling A1 certification applications. She specifically inquired when processing times would return to standard service levels, following reports in October 2025 of seven-month delays for these applications.
A1 certificates are crucial documents that demonstrate an individual will pay UK National Insurance contributions while self-employed and working in an EU country, the European Economic Area, or Switzerland. They are required for those working in:
- EU countries
- Gibraltar
- Iceland
- Liechtenstein
- Norway
- Switzerland
Government Response and Action Plan
In his response, Treasury minister Dan Tomlinson acknowledged the importance of prompt A1 certificate issuance and outlined HMRC's plan to stabilise performance. He stated, "HMRC recognises how important it is for customers to receive their A1 certificates promptly and is strengthening the service to support this."
Mr Tomlinson confirmed that additional National Insurance advisers are being trained to increase capacity, with an April deadline set for meeting service level agreements. The service-level agreement for A1 certificates specifies that 80 percent of online applications should be processed within 15 working days, and 80 percent of postal applications within 40 working days.
Practical Guidance for Applicants
The minister also offered practical advice to ensure applications are processed swiftly. He encouraged customers to apply online for A1 certificates, noting that "online applications are quicker to deal with." Applications can be submitted via the Government website, but cannot be made more than 12 months before the individual is due to work overseas.
When logging in to use the service and submit an application, users may be required to verify their identity. This typically involves presenting a form of photo identification, such as a passport or driving licence.
This comprehensive response from the Treasury minister addresses both the systemic issues causing delays and provides clear guidance for individuals navigating the application process.
