The UK government has issued an urgent warning to households to be on high alert for sophisticated scams targeting those awaiting support with their winter energy bills.
Expanded Support Brings Increased Risk
This warning comes as the government's Warm Home Discount scheme is set to reach a significantly larger number of people this winter. Under changes implemented by the Labour government, eligibility has been broadened, meaning an estimated six million households will receive the £150 rebate – an increase of 2.7 million recipients compared to previous years.
The key change simplifies the criteria: bill payers now only need to receive an eligible means-tested benefit, removing the previous requirement to also prove they live in a home with high energy costs. The Department for Energy Security and Net Zero (DESNZ) confirmed that for the vast majority, the £150 will be automatically deducted from their energy bill without any action required.
How the Scams Operate
However, criminals are exploiting awareness of the expanded scheme. The DESNZ warns that fraudsters are posing as government officials, contacting people by phone or text to falsely offer help with the discount, and then attempting to steal bank details.
Energy Minister Martin McCluskey stated: “We know how difficult the festive season can be for those struggling with their bills. Around 6 million households will benefit from £150 off their energy bills this winter, and for many, help is just around the corner.”
He added a crucial piece of advice: “But fraudsters are well aware of the pressures facing families too. Don’t let scammers steal Christmas... If you’re eligible for the £150 rebate, the government will not text or call you – we will send you an official letter instead.”
Timeline and Eligibility
Most payments are scheduled to be applied to energy accounts in January or February 2026, with a final deadline for energy firms of 31 March 2026. A small number of households may receive a letter asking them to call a verified helpline to provide extra information to confirm eligibility, but this will be initiated via post.
To qualify for the payment in England and Wales, the bill payer must be receiving either the Guarantee Credit element of Pension Credit, or one of the following means-tested benefits:
- Housing Benefit
- Income-related Employment and Support Allowance (ESA)
- Income-based Jobseeker's Allowance (JSA)
- Income Support
- Universal Credit
The warning is particularly pertinent as households continue to grapple with high energy costs. Energy arrears in the UK have more than doubled in the past five years, reaching £4.4 billion by the end of June 2025. In response, the government has also pledged a separate £150 cut to energy bills next year by reducing specific levies passed on to consumers.
The overarching message from officials is clear: be sceptical of unsolicited contact regarding the discount. As Minister McCluskey concluded, “Don’t get caught out – if it seems too good to be true, check for a letter, too.”
