Arizona Family's Dream Home Reduced to Rubble After Lowe's Repair Catastrophe
In a devastating turn of events that reads like a homeowner's worst nightmare, an Arizona family has been compelled to demolish their cherished family home after what began as a straightforward roof repair escalated into a five-year legal quagmire with retail giant Lowe's. The property, once filled with precious memories, now stands as nothing more than an empty plot of land in Gilbert, Arizona.
From Family Sanctuary to Uninhabitable Ruin
Eric Naddy and his wife Terri moved into her late mother's house in Gilbert during 2020, following her passing from cancer. This wasn't just any property—it was where the couple exchanged vows and welcomed their son Declan into the world. The home represented their family's foundation, a repository of irreplaceable memories and milestones.
Soon after settling in, the Naddys identified urgent repair needs, particularly concerning the aging roof. In November 2020, they entered into a $15,000 contract with Lowe's to replace shingles and undertake other essential roof work. What should have been a routine home improvement project rapidly descended into chaos.
Contractor Negligence and Structural Collapse
The subcontractor hired by Lowe's committed a series of catastrophic errors during the repair work. According to Eric Naddy's account to local media, the worker overloaded the roof with excessive shingles, punched multiple holes through the structure, and critically damaged ten roof trusses. These structural failures created openings that allowed rainwater to pour freely into the home's interior.
The subsequent water intrusion triggered extensive damage throughout the property, with mold proliferation rendering the house completely uninhabitable. The family was forced to abandon their home, relocating to a trailer where they would reside for nearly four years while awaiting resolution from both their insurance provider and Lowe's.
Frustrated Appeals and Corporate Inaction
"We tried to solve it with Lowe's—Lowe's took like a month to get back to us, and they gave us like $3,000 to go fix the entire roof where 10 trusses were broken, which is nowhere near enough money," Eric Naddy explained to the Gilbert Sun News. The family repeatedly emphasized that financial compensation wasn't their primary objective—they wanted the company to rectify the damage they had caused.
"We actually said, 'We don't want money—we want you to fix the roof. You're a construction supply company. You can easily go and do this,'" Naddy recounted. Despite these pleas, months turned into years with no substantive action from Lowe's. A GoFundMe campaign established for the family starkly noted: "Over the next nine months the house was destroyed by weather and Lowe's did nothing to resolve it."
Legal Battle Ends in Bittersweet Arbitration Ruling
The protracted dispute finally reached resolution in December 2025 through arbitration proceedings. The ruling determined that both Lowe's and its roofing contractor were indeed at fault for the property's destruction. However, the outcome proved bitterly disappointing for the Naddy family.
While they received a refund of the original $15,000 contract amount plus an additional $3,000 for their insurance deductible, the arbitration awarded no compensation for property damages, emotional distress, or legal expenses. "We figured in fairness they damaged the house, we would get money to rebuild and that wasn't the case," Naddy told AZFamily.
Financial and Emotional Devastation
The family's GoFundMe page reveals the staggering financial toll: approximately $100,000 in legal fees expended, yet no home to show for it. Since the matter was settled through arbitration, they are legally barred from pursuing further litigation or filing additional lawsuits against the companies involved.
"After paying about $100,000 in legal fees, we still do not have a house," the fundraising appeal states poignantly. "We don't know what else to do, but turn to everyone out there to ask for help. Our son has spent all of his teen years without a real house."
Eric Naddy reflected on the profound personal losses: "My wife has lost the first home she ever purchased and all the memories she made there. I have had to watch my family suffer through this entire ordeal, only to get told the people at fault don't have to pay."
The property where generations of memories were created now stands vacant—a silent testament to a family's struggle against corporate negligence and a legal system that ultimately provided little solace for their devastating losses.
