The way Americans shop is shifting as major platforms race to automate commercial decision-making. Americans spend more time shopping than on education, volunteering, or even talking on the phone. However, the landscape is changing dramatically as retailers and technology giants integrate artificial intelligence into the shopping experience.
The Rise of AI Shopping Agents
Artificial intelligence agents can already search for products, recommend options, and even complete purchases on a consumer's behalf. Yet many shoppers remain uneasy about handing over control. According to a recent survey by Bain & Company, while many consumers report using some AI assistance, most currently say they would not want an AI agent to autonomously complete a shopping transaction.
As scholars studying the intersection of law and technology, we have watched AI-assisted commerce expand rapidly. Our research finds that without updated legal measures, this shift toward automated commerce could quietly erode the economic, psychological, and social benefits that people receive from shopping on their own terms.
Consumer Hesitations: Privacy and Autonomy
Part of shoppers' hesitation is about privacy. Many are unwilling to share sensitive personal or financial information with AI platforms. But more profoundly, people want to feel in control of their shopping choices. When users cannot understand the reasoning behind AI-driven product recommendations, their trust and satisfaction decline.
Shoppers are also reluctant to give away their autonomy. In one study involving people booking travel plans, participants deliberately chose trip options that were misaligned with their stated preferences once they were told their choices could be predicted — a way of reasserting independence. Other experiments confirm that the more customers perceive their shopping choices being taken away from them, the more reluctant they are to accept AI purchasing assistance.
Although the technology is expected to improve, there have been well-publicized missteps. The Wall Street Journal reported on an AI-powered vending machine that lost money and stocked itself with a live fish. Wired cataloged design flaws, such as an AI agent taking a full 45 seconds to add eggs to a customer's shopping cart.
The Business Case for AI Shopping
Consumers have good reason to be cautious. AI agents are not just designed to assist; they are designed to influence. Research shows that these systems can shape preferences, steer choices, increase spending, and even reduce the likelihood that consumers return products.
Companies are hyping these capabilities. Salesforce promotes AI agents that can "effortlessly upsell," while Mastercard reports that its AI assistant, Shopping Muse, generates 15% to 20% higher conversion rates than traditional search — pushing shoppers from browsing to completing a purchase. From Amazon's Rufus app and Walmart's customer support to AI-enabled grocery carts, companies are rapidly integrating these tools into the shopping experience.
Assistants with names like Sparky and Ralph are being promoted as the future of retail, while technologists call on companies to prepare their brands for the era of agentic AI shopping. The real concern is not that these systems might fail, but that they may succeed all too well.
The Human Side of Shopping
AI shopping agents do offer considerable benefits. For example, they can scan numerous products in seconds, compare prices across sellers, track discounts over time, sift through thousands of product reviews, and tailor recommendations to user preferences. They can even read through terms of service and privacy policies, helping consumers detect unfavorable fine print.
But there is more at stake than these considerations. While consumers focus on privacy and control, AI shopping agents carry overlooked emotional risks, such as squashing the joy of anticipation. Psychologists have shown that the period between choosing a purchase and receiving it generates substantial happiness — sometimes more than the product itself. We daydream about the vacation we booked, the outfit we ordered, the meal we planned. Automated buying threatens to drain this anticipatory pleasure.
This anticipation connects to another value: a sense of personal and ethical authorship. Even mundane shopping decisions allow people to exercise choice and express judgment. Many consumers deliberately buy fair-trade coffee, cruelty-free cosmetics, or environmentally responsible products. The brands and products we choose, from Patagonia and Harley-Davidson to a Taylor Swift tour shirt, help shape who we are.
Shopping also has a communal dimension. We browse stores with friends, chat with salespeople, and shop for the people we love. These everyday interactions contribute considerably to our well-being. The same is true of gift-giving. Choosing a gift involves anticipating another person's preferences, investing effort in the search, and recognizing that the gesture matters as much as the object itself. When this process is outsourced to an autonomous system, the gift risks becoming a delivery rather than a meaningful gesture of attention and care.
Keeping Human Agency Alive
AI shopping agents are likely to become part of everyday life, and the regulatory conversation is beginning to catch up, albeit unevenly. Transparency has emerged as a central concern. Past experience with recommendation engines shows that undisclosed conflicts of interest are a real risk. The European Union has proposed a disclosure framework around automated decision-making, although its implementation was recently delayed. In Congress, U.S. lawmakers are considering bills to require companies to reveal how their AI models were trained.
So far, consumers seem to want to choose their own level of engagement — a signal that shopping, for many people, is more than just the efficient satisfaction of preferences. Perhaps the least-settled, yet most crucial question is whether AI shopping tools will be designed and regulated to serve users' interests and human flourishing — or optimized, as so many digital tools before them, primarily for corporate profit.
