A customer has issued a stark warning to fellow fast-food lovers after finding a disturbing foreign object in her breakfast order from a popular chain. Heidi Jones made the shocking discovery of a rusted bolt inside her sausage and egg McMuffin, purchased from the Berrinba McDonald's outlet south of Brisbane.
The Unsettling Discovery
The incident occurred on Friday morning when Jones collected her order via the drive-thru. She reported that the restaurant's front door was locked, complicating the pick-up. However, the real trouble began minutes later when she bit into her meal. She found a rusted metal bolt embedded within the poached egg component of her McMuffin, which typically retails for around $5.25. Jones quickly shared a photo of the grim find in a local Facebook community group for the Logan-Browns Plains area, advising others to steer clear of the branch.
Social Media Reaction and Company Response
The post ignited a flurry of comments online. While many expressed sympathy and concern, questioning if the store was busy, others sceptically suggested the bolt could have been placed there deliberately. One user joked it was part of an "IKEA happy meal," while another remarked on the unplanned iron supplement. Jones clarified she was already travelling towards the NSW North Coast and could not return the item immediately but intended to lodge a formal complaint via the McDonald's app.
In a statement to the Daily Mail, a McDonald's spokesperson confirmed the company had not yet received a direct complaint but emphasised their serious approach to food safety. "McDonald's takes food and drink safety extremely seriously," the spokesperson said. "We follow strict processes and procedures to maintain the highest standards of quality across all our restaurants. We treat complaints of this nature very seriously and immediately launched an internal investigation." The spokesperson encouraged the customer to contact the restaurant or customer service for a detailed inquiry.
Ongoing Concerns and Investigation
Jones theorised the bolt likely came from a part of the grill used to cook the eggs. She described the overall experience as poor, noting the restaurant seemed to be struggling operationally before this "icing on the cake" discovery. The Daily Mail has reached out to Heidi Jones for further comment as the fast-food giant's internal probe gets underway. This event highlights ongoing consumer concerns about quality control in quick-service restaurants and the critical importance of robust food safety protocols.
