In a controversial move that has ignited significant public backlash, Alton Towers is implementing a trial that will exclude autistic and ADHD children from using its disability access pass. The trial, scheduled for the February half-term holiday, aims to address growing queue times by restricting eligibility for the pass to those who have "difficulty with crowds." This decision directly impacts individuals with autism and ADHD, who often struggle with sensory overload in crowded environments.
Theme Park Operator Responds to Feedback
Merlin Entertainments, the operator of Alton Towers and several other major UK theme parks, has defended the trial as a necessary step to improve the system. Rob Smith, Chief Operating Officer at Merlin Entertainments, explained that feedback from guests with additional accessibility needs indicated the current Ride Access Pass was failing to meet their expectations. "Our guests with additional accessibility needs have increasingly told us that the Ride Access Pass simply isn't working for them, particularly as demand has grown and queue times for these guests have increased," Smith stated.
The company emphasised that it has been actively listening to this feedback and is exploring solutions that benefit all visitors. "We have listened to this feedback and have been looking at how we can improve the system and find a solution that is in the best interests of all guests," Smith added. The trial will also be enforced at other Merlin-operated attractions, including Chessington World of Adventures and Legoland Windsor, extending its impact across multiple popular family destinations.
Public Outrage and Petition Drive
The announcement has sparked widespread outrage, leading to a petition that has garnered over 15,000 signatures. The petition calls on Merlin Entertainments to reconsider the exclusion of autistic and ADHD individuals from the disability access pass. Critics argue that the move undermines inclusivity and fails to recognise the unique challenges faced by neurodiverse visitors in crowded theme park settings.
Christine Flintoft-Smith from the National Autistic Society expressed understanding of the concerns raised by autistic people and their families. "We understand the concerns of autistic people and their families about the changes to the Ride Access Pass," she said. The charity has engaged with Merlin Entertainments to voice these concerns and has encouraged the public to provide direct feedback to the company regarding the trial.
Eligibility Criteria and Ongoing Review
Despite the exclusions, Merlin Entertainments has clarified that the disability access pass will remain available for individuals with other specific needs. Those who have difficulty standing, require level access, or have an urgent toilet need due to medical conditions will still be eligible for the pass. This distinction has done little to quell the controversy, as many argue that sensory issues related to crowds are a legitimate accessibility barrier for neurodiverse individuals.
Merlin Entertainments has acknowledged the concerns and committed to reviewing the trial after the February half-term period. A spokesperson for the company stated, "Our commitment to supporting neurodiverse guests and those with mental health needs remains. We are listening carefully to this feedback and are committed to keeping this approach under review ahead of our main season openings in March."
Christine Flintoft-Smith noted the ongoing dialogue, saying, "We are pleased that Merlin is listening to feedback from autistic visitors to their sites on the changes, and have said they will review the new arrangement after the February half-term." She highlighted the long-standing partnership between the National Autistic Society and Merlin Entertainments, expressing confidence in the company's dedication to creating welcoming environments. "We have worked with Merlin for many years, so we know how committed the team is to ensuring that their facilities are friendly and welcoming for autistic visitors. We are happy to continue to offer advice based on the feedback they receive to ensure the experience remains accessible and inclusive," she concluded.
