ATO Call Centre Crisis: Staff Conditions Under Fire
Exclusive investigation reveals shocking working conditions at outsourced ATO call centres, with 125% staff turnover and major service quality concerns. Discover the full story.
Exclusive investigation reveals shocking working conditions at outsourced ATO call centres, with 125% staff turnover and major service quality concerns. Discover the full story.
LNER staff member Samir Zitouni, credited with saving multiple lives during a mass stabbing, has been discharged from hospital. Read his incredible story of bravery and recovery.
Exclusive investigation uncovers the alarming reasons behind increasing aviation incidents. From maintenance shortcuts to pilot shortages, discover what's really happening in our skies.
Shocking footage emerges of cabin crew members fighting on board a grounded aircraft at Heathrow, causing massive delays and passenger distress.
Former easyJet staff reveal shocking requirement to purchase retired uniforms for school events and family occasions, sparking outrage across the aviation industry.
Critical staff shortages among US air traffic controllers are causing widespread flight disruptions, with the FAA facing mounting pressure to address the crisis affecting thousands of travellers daily.
Exclusive analysis reveals staggering timeline of White House departures under Democratic presidents, exposing deeper challenges in maintaining stable governance and policy continuity.
A Delta flight attendant's compassionate response to a distressed passenger has captured hearts online, offering a refreshing contrast to recent airline controversies.
Shocking video captures a Delta Air Lines flight attendant and Southwest Airlines gate agent in a violent physical altercation at Atlanta's Hartsfield-Jackson Airport, leaving travellers stunned as aviation staff brawl at the gate.
Exclusive investigation reveals how a toxic blame culture within the NHS is driving staff to breaking point and compromising patient care across Britain.
British universities brace for unprecedented disruption as academic staff threaten nationwide strikes over pay disputes and massive job cuts, potentially locking students out of courses during critical academic periods.
British universities are bracing for potential staff strikes and mass resignations as a bitter pay dispute intensifies, with academics reporting they're forced to use food banks amid the cost-of-living crisis.
An alarming report reveals how a toxic blame culture within the NHS is driving dedicated staff away, threatening the future of Britain's healthcare system and patient safety.
Democratic Representative Katie Porter faces backlash after viral video shows her berating a staff member in what appears to be a heated exchange about campaign strategy.
In a tense courtroom spectacle, the prosecutor leading the case against Donald Trump engaged in a frosty 27-minute face-off with former FBI director James Comey, with observers noting the legal eagle deliberately positioned herself just six feet from her
Convicted felon Derrick Groves escapes Louisiana prison transport, evades capture for months before explosive armed confrontation with Atlanta police in residential neighbourhood.
US Army veteran and content creator Nick Sortor faces multiple charges after tense armed confrontation with Portland police, with footage spreading rapidly across social media platforms.
Rising star Mirra Andreeva's emotional collapse during her China Open match against World No. 5 Maria Sakkari has sparked concern, with the 18-year-old launching into a sweary rant and confronting a cameraman in distressing scenes.
Critical staff shortages among US air traffic controllers are causing widespread flight disruptions, with thousands of travellers facing significant delays and cancellations nationwide.
California Congresswoman Katie Porter faces backlash after tense exchange with reporter about her approach to understanding Trump supporters, sparking debate about political discourse in America.
Explosive details emerge of a heated post-match confrontation between a Nine Network reporter and Brisbane Broncos players following their dramatic NRL Grand Final defeat to Penrith Panthers.
Dramatic footage captures the terrifying moment a woman repeatedly strikes a car window during a road rage incident in central London, leaving witnesses stunned.
Tottenham manager Ange Postecoglou was involved in a tense confrontation with Nottingham Forest staff members following Spurs' dramatic 3-1 comeback win at the City Ground, with security forced to intervene.
A secondary school student was removed from class after her patriotic sweater featuring the Stars and Stripes triggered a political confrontation with her teacher, who labelled the garment 'fascist' in a heated exchange that's raising questions about poli
Explosive footage reveals Chelsea striker Romelu Lukaku embroiled in furious confrontation during children's football match, with the Napoli loanee admitting he wanted to 'punch' a rival parent in heated sideline clash.
Singer Paloma Faith reportedly confronted a BBC psychologist during filming of Celebrity Traitors, creating dramatic tension behind the scenes of the hit reality show.
A viral confrontation in Chicago escalates as a woman places dog waste on a Tesla Cybertruck displaying Trump flags, igniting debates about political expression and property rights.
Tensions escalate as Chinese vessels confront Philippine boats near disputed Second Thomas Shoal in latest South China Sea confrontation.
The EU and UK are charting different courses toward net-zero aviation, creating regulatory friction and industry uncertainty as new sustainable fuel mandates take shape.
Married at First Sight UK contestant Sarah Dean's attempt to confront producers spectacularly misfires when she discovers the camera crew was filming her entire rant, creating explosive television moments.