Constance grilled by committee over inaccurate statement
Justice Secretary Angela Constance faced a tough Holyrood committee over misleading parliament and potential Ministerial Code breaches. Read the full details of the inquiry.
Category : Search result: misleading customers
Cinnabon fires employee after racist video targeting Somalis
A Cinnabon employee in Wisconsin was sacked after a video showed her using racist slurs against Somali customers. The incident comes amid heightened political rhetoric.
Cinnabon employee fired over racist tirade at customers
A Cinnabon employee in Wisconsin was sacked after a video showed her hurling racist abuse at a Somali Muslim couple. The incident has sparked online outrage and rival fundraisers.
Half of insurance customers to drop coverage over digital flaw
A new J.D. Power study reveals over half of UK insurance customers will switch providers due to poor digital claims experiences. Insurers must improve to retain clients.
Major Optus outage blocks 000 calls for thousands
A major Optus network failure has left nearly 100,000 customers in Queensland unable to call emergency services. The telco is working to restore services. Read the latest.
Virgin Media fined £23.8m over vulnerable customer risk
Ofcom fines Virgin Media £23.8m for failing to protect vulnerable telecare users during digital landline upgrades. The firm has four weeks to pay. Read the full details.
Virgin Media fined £23.8m over digital landline switch
Ofcom slaps Virgin Media with a £23.8m fine after its digital landline migration left vulnerable telecare customers at direct risk of harm. Discover the full story and what the telecoms giant must do now.
Virgin Media fined £23.8m over telecare switch failures
Ofcom has imposed a £23.8m fine on Virgin Media for putting vulnerable customers at risk during the digital landline migration. Discover the regulator's findings and the company's response.
Virgin Media fined £23.8m over digital landline failings
Ofcom has fined Virgin Media £23.8 million for putting vulnerable telecare users at risk during a digital landline upgrade. The penalty follows serious breaches of consumer protection rules.
Classical Music Makes Greggs Customers Spend More
Greggs shoppers pay 25% more for breakfast when listening to classical music versus Phil Collins hits, Israeli study reveals. Discover how music influences spending.
Black Friday 2025: Avoid Retailer Scams & Tricks
The ACCC is cracking down on misleading Black Friday sales tactics. Discover the five key things you need to know to spot fake discounts and protect your wallet.
Amazon Prime Customers Eligible for Refunds
Millions of Amazon Prime customers could receive automatic refunds as part of a £3.4 million settlement over subscription practices. Check your eligibility now.
Major Travel Brands' Ads Banned for Misleading Prices
The ASA has banned adverts from Booking.com, Hilton, Travelodge and Accor for misleading customers on room availability. Discover how this ruling impacts your travel bookings.
Healthy snack bars contain more sugar than doughnuts
A damning audit exposes 'healthy' snack bars with more sugar than a Krispy Kreme doughnut, misleading parents and fuelling a child health crisis. Urgent government action is needed.
Brian Walshe pleads guilty to lesser charges in wife's death
Brian Walshe pleads guilty to charges of disposing of his wife Ana's body and misleading police, but will still stand trial for her murder. Read the latest from the courtroom.
CMA launches pricing probe into 8 major UK companies
The UK's competition watchdog investigates eight major firms, including Gold's Gym and Wayfair, over online pricing and sales practices. Discover if your consumer rights are being protected.
Online Retailers Probed Over Misleading Pricing
UK competition watchdog investigates major online retailers for potentially misleading pricing practices. Are you paying more than you should? Find out here.
CBA criticised for $270m fees and shareholder money stance
Commonwealth Bank CEO defends keeping $270m in excessive fees from low-income customers as shareholder money, while Westpac commits to full refunds. Read the full story.
CBA Boss Grilled Over £270m Fee Decision
Commonwealth Bank CEO Matt Comyn faces scrutiny for refusing to repay millions in fees to low-income customers. Discover the full story behind the banking controversy.
O2 Price Rise: 30 Days to Avoid £2.50 Increase
O2 customers have just 30 days to leave their contract without fees following a price increase notification. Act now to avoid the £2.50 monthly rise coming in April.
Travel websites' misleading airport lounge ads exposed
Exclusive investigation reveals how major travel platforms are using deceptive advertising tactics to promote 'complimentary' airport lounge access that comes with significant hidden costs and conditions.
Sky Live closes: How to claim your refund
Sky is closing its Sky Live streaming app next month - here's how affected customers can claim compensation for the service termination.
Crest sued over 'deceptive' kids' toothpaste packaging
Major lawsuit alleges Crest misled parents with packaging that appeared to contain significantly more toothpaste than actual contents, sparking consumer outrage across the UK.
Millions Owed Energy Credit From Closed Accounts
New Ofcom research reveals energy customers with closed accounts may have significant credit balances waiting to be claimed, as bills remain stubbornly high.
Urgent: 2M UK Homes May Lose £150 Energy Support
Time is running out for vulnerable households to claim crucial energy bill support. Discover if you're eligible for the Warm Home Discount before the February deadline.
£240M Energy Credit Scandal: 2 Million Owed Refunds
Ofgem uncovers massive energy credit scandal with 2 million customers owed refunds from old accounts. Discover if you're due money and how to claim your share of £240 million.
Kristi Noem busted using misleading border footage
Republican governor Kristi Noem faces scrutiny after investigation reveals she used misleading Texas border footage to dramatise Washington DC immigration enforcement operations, raising questions about political authenticity.
Reform UK rebuked over misleading MP campaign ads
The Advertising Standards Authority has ruled against Reform UK for deceptive political advertisements claiming Sarah Pochin as their 'new MP' before her election victory in Cheshire.
TotalEnergies guilty of greenwashing in court ruling
French oil giant TotalEnergies has been ruled by a Paris court to have made misleading environmental claims about its natural gas operations, in a major victory for climate campaigners.
Halifax Urgent Security Warning For Mobile Banking
Halifax customers face serious security risks with outdated mobile apps as bank warns of potential account breaches and financial losses.
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