TK Maxx has issued an urgent appeal to its customers, urging them to come forward and claim refunds or replacements for a specific product that has been recalled due to potential health hazards. The off-price retailer, renowned for its extensive selections of clothing, footwear, accessories, and homeware, is taking proactive steps to address safety concerns linked to a recent batch of items sold in its stores.
Details of the Recall and Affected Product
The recall centres on the Ten Acre Gifts/Coffee Syrup Collection, a 400ml gift set that may contain undeclared allergens. Both TK Maxx and the Food Standards Agency (FSA) issued formal notices regarding this product, highlighting significant risks for individuals with specific allergies.
Key Information for Shoppers
The affected product carries the batch code 010624202503BT and has a best before date of September 9, 2026. It was sold for £4.99, and customers can identify it using the following product receipt and price ticket codes: 014556, 014654, 014703, 014799, 014845, 037177, 037201, and 037361.
TK Maxx stated: "We are recalling this product as it is not accompanied by a precautionary allergen statement indicating that it may contain traces of wheat, soy, tree nuts, and peanuts. As a result, the product may pose a potential health risk to individuals with allergies to these ingredients."
The retailer has explicitly advised customers who have purchased this item and are allergic to any of the mentioned ingredients not to consume it under any circumstances.
How to Claim a Refund or Replacement
Shoppers who have bought the recalled Ten Acre Gifts/Coffee Syrup Collection are instructed to return it to any TK Maxx or Homesense store. Upon return, they will be eligible for a full refund or a replacement product, ensuring that no customer is left out of pocket due to this safety issue.
This recall is part of a broader list of items that TK Maxx has sold and subsequently recalled due to potential hazards, all of which are detailed on the company's official website. The retailer maintains a transparent approach to product safety, regularly updating its recall notices to protect consumer well-being.
Additional Support and Communication
For further information or assistance regarding this recall, customers can contact TK Maxx directly by calling 01923 473561 or emailing customerservice@tjxeurope.com. The customer service team is available to address any queries and provide guidance on the return process.
In an effort to maximise awareness and ensure public safety, TK Maxx is also encouraging shoppers to "spread the news" by informing their family and friends about the recall. This community-focused approach aims to reach as many affected individuals as possible, particularly those who may not have seen the official announcements.
Regulatory Involvement and Consumer Protection
The Food Standards Agency (FSA) has played a crucial role in this recall, issuing a public notice that underscores the seriousness of the allergen mislabelling. The FSA confirmed: "TJX Europe is recalling Ten Acre Gifts/Coffee Syrup Collection because it may contain nuts, peanuts, soya, and wheat (gluten) which are not mentioned on the label."
Such regulatory oversight ensures that retailers adhere to strict safety standards, protecting consumers from potential health risks. TK Maxx's prompt action in coordinating with the FSA demonstrates a commitment to corporate responsibility and customer care.
Customers are reminded to regularly check TK Maxx's website for updates on product recalls and to remain vigilant about the items they purchase. By staying informed, shoppers can help safeguard their health and contribute to a safer retail environment for all.
