Southwest Airlines has come under fire for its updated 'customer of size' policy, which critics have branded a 'fat tax'. The new rules, which took effect recently, require plus-size passengers to purchase an additional seat at the airline's discretion, ending a 30-year practice of offering complimentary extra seats or refunds for those who booked ahead.
Under the policy, passengers who encroach on neighbouring seats must buy the number of seats needed, with the armrest serving as the definitive boundary. Refunds for a second seat are only given if the flight departs with at least one empty seat. The airline stated the change is to 'ensure space' and advised customers to purchase extra seats at booking.
Passengers have expressed anger and anxiety. Influencer Samyra Miller criticised the policy on TikTok, calling it a 'fat tax' and alleging discrimination. She claimed gate agents are 'eyeing people' without clear criteria, leaving decisions to individual discretion. Another user, Sassa Ésmith, said the policy contributed to her travel anxiety, spending her lobby time 'mentally preparing' for being told to buy an extra seat.
Comments on social media reflected widespread discontent, with one user calling the policy 'absolutely horrible' and another urging colleagues to avoid the airline. The controversy highlights ongoing debates about airline policies and passenger rights.
