BT has reported a slowdown in broadband customer losses, with 210,000 customers leaving in the final quarter of 2025, fewer than the 230,000 analysts had predicted. The telecoms giant now expects to lose 850,000 Openreach fixed-line broadband customers for the full year, down from a previous estimate of 900,000.
Demand for full-fibre broadband surged, with 571,000 new customers added in the quarter. Chief executive Allison Kirkby attributed the improvement to reduced competition and BT's rapid expansion of fibre coverage, which now reaches two-thirds of UK premises.
Revenues fell 4% to £5 billion in the quarter to December 31, driven by declines in service revenue and lower equipment sales, particularly handsets. Adjusted UK service revenues dropped 2% to £3.8 billion.
Pre-tax profits fell sharply to £183 million from £427 million a year earlier, hit by £214 million of losses from its TNT Sports joint venture with Warner Bros Discovery. BT said it remains on track to meet its financial guidance for the current year.
