Martin Lewis has issued urgent advice to the millions of O2 customers affected by a significant price increase. Up to 15 million customers will see their monthly bills rise by up to £30 a year, a 40 per cent increase on the £21.60 originally written into their contracts.
Speaking on his ITV show on Tuesday, the financial expert criticised the rise, calling it a “mockery” and warning it could encourage other network providers to follow suit. He urged Ofcom, which expressed disappointment with O2’s decision, to take action.
Lewis explained that customers impacted by the price rise can leave their contracts penalty-free within 30 days of receiving notification of the increase. This provides an opportunity for customers to switch providers without incurring early exit fees.
In a statement, O2 said: “We appreciate that price changes are never welcome, but we have been fully transparent with our customers about this change, writing directly to them and providing the right to exit without penalty if they wish.”
