Sky customers have raised concerns about price increases for broadband and TV packages, with some reporting that their bills have risen significantly despite new Ofcom regulations banning inflation-linked mid-contract price rises. The changes, which came into effect on 17 January 2025, prohibit phone, broadband, and pay TV providers from including percentage-based or inflation-linked price rise terms in new contracts.
One user on the Sky Community forum, who signed up for a TV package on 19 January 2025, complained that Sky had increased their monthly bill by £4. Another user noted that Sky does not consider itself bound by the new ruling, and that TV contracts allow for price rises of up to 10%. However, customers can cancel their broadband contract penalty-free if they contact Sky within 30 days of receiving notification of an increase.
Existing customers have also highlighted that Sky's annual price review in April typically leads to increases, and that discounts are relative to list prices, which can change. One user warned that while Sky may announce an average increase of 5%, those with discounts often see a higher net increase. Another user clarified that personal subscription prices only increase during the annual review or when discounts end, not at other times.
New subscribers are advised to check their contract terms carefully, including whether discounts last for the full minimum term. The Ofcom ruling now requires providers to specify any future price rises in pounds and pence at the point of sale, giving customers upfront clarity. However, some users have reported that Sky has already imposed increases under the new system, leading to confusion and frustration.
