Virgin Media customers across the UK have been left without TV services following a technical failure that began on Thursday morning. Nearly 18,000 households reported issues on Downdetector, with many expressing frustration over the outage.
A Virgin Media spokesperson said: “We’re working hard to fix the issue impacting our TV and video on demand services. We have restored several channels and are working to fully restore services as quickly as possible. We apologise for any inconvenience caused.”
Under Ofcom rules, customers are entitled to compensation if the service is down for two full working days. The automatic compensation scheme offers £8 after the first two days, then £8 per day thereafter. Compensation must be paid within 30 calendar days of the service being restored.
Even if services are restored sooner, customers may still receive a goodwill payment. Affected customers are advised to contact Virgin Media once services resume and explain how the outage has impacted them, particularly those working from home.
