Uber has introduced a new safety feature allowing passengers to record audio during journeys, aiming to enhance security for both riders and drivers. The option will be available on the app before or during a trip, with a record button appearing on screen. Audio is encrypted and stored on the user's phone, and Uber can only access it if uploaded as part of a safety report. Recordings are deleted after two weeks if no report is lodged.
Drivers will receive a notification if the recording is activated before the journey and can cancel the booking without penalty. However, if activated during the ride, drivers are not notified to avoid escalating potential safety concerns. The feature launches today across most of the UK, with London following later.
From next week, passengers can obtain a verified badge on their profile by uploading ID and a selfie or using a third-party database. This badge will be visible to drivers, providing extra confidence. Kola Olalekan, an Uber driver and GMB union branch secretary, said seeing a verified badge would make him more likely to accept a booking.
Andrew Brem, Uber UK general manager, stated: 'These new safety features provide both riders and drivers with extra peace of mind.' Lucy Duckworth from the Survivors Trust added that the features are a step towards creating a safety-first culture.
