Family Barred from Holiday Park Entertainment Following Security Complaint
A mother from Cornwall has expressed outrage after her family was prohibited from attending the final night's entertainment at a Parkdean Resort holiday park, following a dispute over a missing child incident. Ellen Jones, 40, from Camborne, alleges that the ban was a retaliatory measure for her complaint about security staff's conduct, while the park maintains it was due to inappropriate behaviour towards employees.
Missing Child Incident Sparks Tension
During a weekend stay at Lizard Point Holiday Park in Ruan Minor, Cornwall, one of Ms Jones' teenage nieces went missing for approximately an hour. Her sister, the child's stepmother, searched extensively before alerting security. According to Ms Jones, the security guard responded with an attitude, suggesting they call the police immediately. The child was later found safe, but the interaction left the family feeling unsettled.
"We went to the evening entertainment as a family and felt we were being watched all evening but didn't let it bother us," Ms Jones recounted. However, on the final evening, security staff turned the family away from the entertainment venue, citing their attitude as the reason.
Family's Claims and Park's Response
Ms Jones, a mother-of-three, insists that the family did nothing wrong and that the ban was unjust. "They told me it was due to our attitude which was a shock as we hadn't done anything wrong," she said. Her children and nieces were reportedly devastated, as they had been looking forward to the entertainment. She has since filed a formal complaint, requesting a review of CCTV footage to prove the family's courtesy, but has not yet received a response.
In contrast, a spokesperson for Lizard Point Holiday Park stated: "The family were restricted from entering the entertainment venue due to inappropriate behaviour towards our staff. The safety and wellbeing of our team and guests is always our priority, and we have a zero-tolerance approach to unacceptable behaviour."
Ongoing Dispute and Emotional Impact
Ms Jones argues that she was within her rights to report the security incident and feels the park is mishandling the situation. "I feel like I'm being pushed from pillar to post," she added, emphasising the financial and emotional toll. "We couldn't see the last night of entertainment that we've paid for. It's disgusting. There was no attitude whatsoever from our family."
The incident highlights broader issues around customer service and conflict resolution in the tourism sector, particularly in family-oriented holiday parks. As the dispute remains unresolved, it raises questions about how such complaints are investigated and addressed by management.
