Jet2 Issues 'Arrive Early' Alert for Faro Airport Passengers
Budget airline Jet2 has issued a fresh alert to passengers travelling to the popular holiday destination of Faro Airport in Portugal, urging them to arrive "as early as possible" to avoid disruption. This guidance comes in response to reports of long queues and waiting times, with one passenger highlighting "congestion everywhere" at the airport.
Passenger Complaints Prompt Airline Response
On social media platform X, a traveller with the username @MetalJim27 tagged Jet2 in a post describing congestion at Faro Airport, located approximately 4km west of Faro city centre in the Algarve region. In response, Jet2 apologised and explained that queues are "completely out of our control" due to new systems being implemented.
A spokesperson for the airline stated: "We kindly recommend customers arrive to the airport as early as possible, to allow plenty of time to make it through." This advice aligns with notices on Faro Airport's official website, which warn of longer waiting times at border control for international flights.
EU Entry/Exit System Causes Delays
The congestion is largely attributed to the European Union's Entry/Exit System (EES), which began on October 12, 2025. This new digital border system requires British citizens travelling to Schengen area countries to register biometric data, including fingerprints and a photo, upon arrival. Full operation is expected from April 2026, with checks being introduced in a phased manner.
Faro Airport's website notes: "Passport controls on arrival at Portugal may take up more time, as the passport will have to be stamped and there are additional questions that may be asked by the border control officers." The Schengen area includes countries such as Portugal, Spain, France, Germany, and Italy, but excludes the Republic of Ireland and Cyprus.
Travel Advice for Passengers
To mitigate delays, passengers are advised to:
- Arrive at the airport early, following airline and airport guidance.
- Proceed directly to passport control after check-in and security to complete EES checks promptly.
- Contact their airline via app, email, or phone if running late, and seek assistance from airport staff for expedited processing.
A spokesperson for ABTA, the association of travel agents and tour operators, recommends: "We’re advising passengers to go straight to passport control as soon as you have gone through check-in and security; that way you get the EES checks out of the way as early as possible." For flights from Europe, arriving at least two hours before departure is suggested as a minimum.
Jet2's website provides airport information and FAQs for customers, while more details on the EU Entry/Exit System are available on GOV.UK. As travel disruptions persist, early arrival remains crucial for a smooth journey.
