Eight in ten UK adults have turned to artificial intelligence (AI) chatbots for advice on relationships and mental health, according to new research. The study reveals that 80% of Brits have used AI tools to help manage work-related stress and financial concerns, while 66% have consulted AI for guidance on their love lives.
AI for Emotional Support
The research, commissioned by online therapy platform BetterHelp as part of its annual State of Stigma report, found that 15% of respondents have used chatbots specifically for mental health support. Among those users, 81% reported a positive impact on issues such as stress, sleep, and relationships.
Fernando Madeira, president of BetterHelp, described the trend as a 'once-in-a-generation shift' in mental health support. 'People say they're using AI for mental health support, making care more immediate and accessible,' he said. 'The question isn't whether AI will play a role, but how responsibly it can be built and deployed to help people start – and stay in – care.'
Concerns About Dependency and Privacy
Despite the benefits, many Brits harbour concerns about relying on AI. The study found that 78% of respondents worry about losing human contact when using these technologies, while 85% fear becoming too dependent on AI. Additionally, 71% expressed privacy concerns.
Madeira acknowledged these worries, noting that people want a hybrid approach combining AI and human therapy. 'People want the right care, support that's accessible and affordable, revealing an appetite for a hybrid approach,' he said.
Mental Health Struggles Widespread
The report also highlighted ongoing mental health challenges. Two-thirds of respondents said they feel nervous, anxious, or on edge, while 73% reported feeling tired or lacking energy. Many also reported excessive worrying and difficulty sleeping.
Financial strain is a significant factor, with 49% citing money-related stress and 52% stating that the current economic climate is damaging their wellbeing. Yet stigma remains a barrier to seeking help: 67% believe society discourages people from seeking support, and 45% said it's not easy to find assistance when needed. Cost, fear of judgement, and lack of time were also cited as obstacles.
Therapist Insights
Sana Khwaja, a BACP-accredited therapist at BetterHelp, emphasised the importance of timely support. 'At critical moments, receiving timely support can be pivotal,' she said. 'The pressure many feel to cope on their own can still create distance between people and the support they need. When help is available sooner, it doesn't just influence whether someone reaches out – it can gently shape how they steady themselves and move through what they're facing.'
The findings suggest that AI chatbots are playing an increasingly prominent role in mental health and relationship support, but concerns about human contact, dependency, and privacy persist. Many Brits are seeking a balanced approach that combines the accessibility of AI with the empathy of human therapists.
