BT has reported a slowdown in broadband customer losses, with the company shedding 210,000 customers in the final quarter of 2025, fewer than the 230,000 analysts had predicted. The telecoms giant attributed the improvement to stabilising competition in the broadband market.
The group now expects to lose 850,000 Openreach fixed-line broadband customers for the full year, down from a previous estimate of 900,000. Demand for full-fibre coverage rose, with 571,000 new customers added during the quarter.
Chief executive Allison Kirkby said the company's full-fibre rollout was reducing competition from low-priced rivals such as CityFibre. 'We're building further and faster across the country than anybody else,' she said.
BT reported a 4% drop in revenues to £5 billion for the quarter to December 31, driven by lower service and equipment revenues. Pre-tax profits fell to £183 million from £427 million a year earlier, partly due to a £214 million loss from its TNT Sports joint venture.
The company reiterated its full-year financial guidance. Kirkby noted that Openreach achieved record full-fibre connections and the consumer division added customers across broadband, mobile and TV.
