Nationwide Building Society has issued a clear explanation of its payment processing timelines following a customer's complaint about funds appearing to be stuck in a pending state.
Customer Query Highlights Payment Confusion
The issue was raised by a customer on 16 December, who noted that while one payment from the previous day had been processed, three others remained marked as pending on their account. This prompted the customer to seek guidance directly from the building society.
In response, Nationwide provided crucial clarity on its general payment rules. A spokesperson stated: "Payments can remain pending for up to seven days, after which time they'll automatically drop back into your available balance if not taken by the merchant." The customer later clarified that the query specifically concerned a payment made to a credit card, rather than a payment made with one.
Specific Rules for Credit Card Payments
Addressing this specific scenario, Nationwide shared an additional key rule. "Payments made to your credit card can take 72 hours to clear," the society explained. They advised the customer to use their secure banking app, internet banking, or website to start a chat for further investigation.
When the customer asked what happened to funds that were debited immediately, Nationwise elaborated: "The funds will be applied to your credit card straight away, however it can take up 72 hours to clear and show on your account." For direct assistance, customers were directed to contact the credit card team on 03456 00 66 11.
How to Secure a £175 Switching Bonus
Alongside clarifying its payment operations, Nationwide is actively promoting a financial incentive for new customers. The building society is offering a one-off £175 bonus to those who switch their current account to Nationwide.
The offer applies when switching from a non-Nationwide bank account to a new or existing FlexDirect, FlexAccount, or FlexPlus account. To qualify, customers must:
- Complete a full switch using the Current Account Switch Service, which involves closing the old account.
- Finalise the switch within 28 days of requesting it.
- Deposit at least £1,000 into the new Nationwide account within 31 days of opening it or applying for the switch.
- Make at least one debit card payment from the account.
Once all these conditions are met, the £175 bonus will be paid into the switched account. Nationwide confirms that customers should expect to see the payment within 10 days of fulfilling the requirements.
