Royal Caribbean has issued a formal statement addressing a disturbing incident aboard one of its vessels, after passengers described scenes of chaos and fear during what was supposed to be a dream holiday.
'We Take This Extremely Seriously'
The cruise line confirmed it is working closely with investigators following reports of dangerous conditions that left travellers frightened and demanding answers. "The safety of our guests and crew is our top priority," a company spokesperson said.
Passengers Recount Harrowing Experience
Multiple accounts from those onboard describe a terrifying situation unfolding mid-voyage, with some claiming they feared for their lives as crew members scrambled to respond. "It was absolute pandemonium," one passenger recalled. "People were screaming, things were flying everywhere."
Company Vows Full Investigation
Royal Caribbean emphasised its commitment to understanding exactly what occurred, stating: "We are conducting a thorough review of all circumstances surrounding this event and will implement any necessary changes to prevent future occurrences."
The cruise operator declined to provide specific details about potential compensation for affected passengers, but confirmed "all appropriate measures" would be taken to address guest concerns.
