The Zero Sustainable Money App has officially ceased trading, leaving thousands of customers scrambling to move their money before accounts close permanently. The fintech banking application, which offered eco-conscious financial services, is shutting down after failing to secure additional investment.
Immediate Action Required for All Account Holders
All customers holding Zero Personal Accounts, Zero Debit Mastercards, or Planet Safe Saver accounts have received urgent emails detailing the necessary steps to secure their funds. According to MoneySavingExpert.com, while Zero has 21,500 registered users, only approximately 7,500 actively use the app on a regular basis.
Critical Deadline Approaching
The application is scheduled to remain operational until March 31, 2026, but experts warn it could close sooner without notice. "You should withdraw your funds as soon as possible – ideally no later than 31 March when the app is due to close," advises MoneySavingExpert. They further caution that while withdrawals might technically be possible after this date, customers should not rely on this extended access.
For those with savings accounts, funds will automatically be transferred to their linked Zero personal accounts. From there, customers must initiate transfers to external banking institutions. Failure to withdraw funds will result in money being held for up to six years, requiring contact via zero@transactpay.com for retrieval.
The Rise and Fall of a Sustainable Banking Pioneer
Founded in Cardiff in 2023 and publicly launched in January 2025, Zero positioned itself as a revolutionary force in ethical finance. The app featured a unique GreenScore system that analyzed spending patterns to help users understand and reduce their environmental impact.
"Our vision is a world where money is a force for the good of the planet," stated Richard Theo, co-founder and CEO, during the launch. "We're aiming to bridge the gap between digital banking and effortless sustainability that simply isn't available right now."
Funding Challenges Force Closure
The company's LinkedIn profile confirms the unfortunate reality: "In March 2026, unable to raise more capital or find an acquiror, Zero Fintech Ltd has ceased trading." This closure highlights the competitive challenges facing niche fintech startups, even those with innovative environmental missions.
Zero's comprehensive offering included a sustainable money application, current account, debit Mastercard, and dedicated savings account – all designed for consumers prioritizing planetary health. The GreenScore feature specifically helped customers avoid supporting industries like fossil fuel production and deforestation through their financial choices.
As the March 31 deadline approaches, customers are advised to act swiftly to ensure their financial security during this unexpected transition period for the once-promising sustainable banking platform.
