BT broadband customer losses slow as full fibre demand surges
BT broadband losses slow to 210k in Q4 2025, less than feared; full fibre demand surges with 571k new customers.
Category : Telecoms
Sky Launches Multi-Gigabit Broadband with Speeds Up to 5Gbps
Sky launches multi-gigabit broadband with speeds up to 5Gbps via CityFibre, available to 4.5 million homes from £70/month.
BT Fined £17.5m Over 'Catastrophic' 999 Call Failure
BT fined £17.5m by Ofcom for catastrophic 999 call failure that missed nearly 14,000 emergency calls during 11-hour outage last June.
Landline Users Warned of Digital Switchover Dangers
Rural landline users fear being cut off during power outages as UK's digital switchover deadline approaches; campaigners call for extension to 2030.
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Lidl to Launch Budget Mobile Network, But Only for Loyalty App Users
Lidl to launch budget mobile plans via Lidl Plus app, available only to loyalty members, with eSIMs and no contracts.
UK Train Passengers Often 'Go Off Grid' Due to Poor Mobile Signal, Study Finds
Ofcom study finds poor mobile signal on UK trains, with EE best performer; on-board WiFi works only 1% of the time.
Virgin Media Warns Customers to Keep Routers Out of Sun to Avoid Overheating
Virgin Media warns customers to keep routers out of direct sunlight to avoid overheating, which can slow or halt connections.
Sky Customers Warned of Price Hikes Amid New Ofcom Rules
Sky customers report price hikes despite new Ofcom rules banning inflation-linked rises. Users warned of annual increases and discount expiry.
Vodafone Outage: Customers May Be Eligible for Compensation
Vodafone's major outage left thousands without internet; compensation may be available under Ofcom rules if service not fixed within two working days.
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UK Landline Switch-Off: 12 Postcodes Next on List as First Exchange Closes
UK landline switch-off begins: Deddington exchange closes, 12 postcodes next. Openreach plans to retire 4,600 copper exchanges.
Sky Offers £300 Cashback on Samsung Galaxy Z Fold7
Sky Mobile offers £300 cashback on Samsung Galaxy Z Fold7 until Jan 29. Claim a prepaid Mastercard via Sky website within 30 days of purchase.
China develops compact 'Starlink killer' microwave weapon
China unveils compact high-power microwave generator TPG1000Cs, a potential 'Starlink killer' weapon that can disable satellites with minimal debris.
Virgin Media O2 Issues Urgent Security Alert for Router Users
Virgin Media O2 warns of surge in fraudulent texts, including ECO4 energy scams, urging users to report suspicious messages to 7726.
BT Faces £1.3bn Class Action Over Landline Overcharging
BT faces £1.3bn class action over alleged landline overcharging; up to £400 per customer for 3 million affected.
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Sky TV Outage: Thousands Left Without Service, Compensation Update Issued
Sky TV suffered a major outage Thursday night, affecting thousands. Compensation update issued as service restored but some issues persist.
Freely Launches Spotlight Channels to Rival Sky and Freeview
Freely launches Spotlight Channels, adding free Wi-Fi-streamed TV to rival Sky and Freeview, with V as launch partner.
Britons Send 58 Hours of Voice Notes a Year, But 'Voice Note Fatigue' Grows
Britons send 58 hours of voice notes yearly, but 62% suffer fatigue. Average note is 95 seconds; etiquette experts advise under two minutes.
Man Faces £42k Phone Bill After Daughter's TikTok Use on Morocco Holiday
Andrew Alty faced £42k in data roaming charges from O2 after his daughter used TikTok in Morocco, nearly bankrupting his business. Charges were later waived.
Virgin Media Offers Up to £250 Switching Credit for Sports Fans
Virgin Media offers up to £250 switching credit for sports fans switching to TV packages with Sky Sports, Netflix, and fibre broadband.
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Vodafone UK Hit by Major Nationwide Outage Affecting Broadband and Mobile Services
Vodafone UK suffered a major outage on Monday, affecting broadband and mobile services for tens of thousands of customers. The network is recovering, with no cyber-attack suspected.
Telecoms Firms Pledge to End Unexpected Bill Increases
Major telecoms providers sign charter to end unexpected mid-contract price rises and improve access to social tariffs.
Ofcom Orders Openreach to Become Separate BT Company, Avoiding Full Break-Up
Ofcom rules Openreach must become a distinct BT company, avoiding full break-up, to improve broadband service.
Cloudflare Outage Disrupts Bet365, Uber, and Wikipedia Globally
Cloudflare outage disrupts Bet365, Uber, Wikipedia globally on Feb 20, affecting thousands of users in UK and US.
Sky TV to Close Three Channels and Rebrand Six Others in March
Sky TV permanently closes three channels and rebrands six others in March, with further changes to broadband services from April.
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G Network Broadband Provider Plunges Into Administration
G Network, a London broadband provider with 25,000 customers, enters administration with £300m debt; services continue as usual.
Vodafone Network Outage Hits Thousands of UK Customers
Vodafone UK outage on Monday affected tens of thousands of broadband and mobile users; network recovering, cause unknown.
Vodafone Reveals Cause Behind Major UK Network Outage
Vodafone says a non-malicious software issue with a vendor partner caused a major UK network outage affecting over 100,000 customers.
Government Says No Plans to Ban Mid-Contract Price Rises Despite Ofcom Concerns
UK government confirms no plans to ban mid-contract price rises for broadband and mobile, despite Ofcom concerns and O2's increase to £2.50.
Virgin Media Refunds Thousands After Billing Error
Virgin Media customers face TV outage; compensation rules explained under Ofcom scheme.
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Optus fined $12m after thousands unable to call triple zero during 2023 outage
Optus fined $12m after 2,145 people could not call triple zero during a 2023 network outage; regulator cites preventable failures.
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